Covid-19 – Insurance Related FAQs

To help address some common questions we’ve received, we are posting the questions and responses here. This list may grow. If you have any concerns please reach out to us directly.

Q.  Is Murphy Insurance Agency open for business?

A.  Yes, we are open. Our offices are closed to visitors effective March 15 until further notice; however, our staff is working and ready to assist you.  Most insurance needs can be easily handled by phone, email or online. We can assist you with new policies, changes to existing policies, certificates of insurance, and more. Please contact us if you need assistance. If it should become necessary to completely close an office, we are able to route calls to other locations to minimize service interruptions.

Q.  What happens if I have a claim?

A.  Please call us. As always, our claims team is your go to resource if you have a new claim or any concerns related to a claim already in process. Our team helps facilitate communications with your insurance company’s claims staff and will continue to do so should you have a claim during this crisis. If you have a claim emergency after business hours, please call our 24 hour emergency claim line at 800.222.8711 for assistance.

Q.  Will COVID-19 (coronavirus) claims be covered?

A.  Every insurance protection plan, and every claim situation is unique; therefore, it’s impossible to give a blanket response.  Insurance companies assess claims given the coverage in place and the facts of the situation. If you believe you have a claim, please contact the Murphy Insurance Claims Team for assistance.

Q.  I typically make premium payments at a Murphy Insurance office.  How can I make my payment if the office is closed to visitors?

A.  If you are used to paying in person at one of our locations, we understand that this will take an adjustment in your routine. However, there are a variety of payment options by many insurance companies including:

• Online – some companies can set up a one time-draft or accept a credit card
• Online Banking  – using your bank’s online tools to pay bills is a fast and efficient way to make payments electronically while maintaining control
• Telephone – some companies can set up a one time-draft or accept a credit card
• Electronic Funds Transfer (EFT) – preauthorized electronic funds transfer from your bank account. Contact Us to request an EFT Authorization Form
• Mail – Send a check by mail

Q.  How can I register a vehicle or other Registry of Motor Vehicles (RMV) changes during the crisis?

A.  The MA Registry of Motor Vehicles Website is continually posting updates as to their services, and we are monitoring any changes to their service availability. While our courier service is unavailable, our team will continue to provide you with the RMV documentation necessary so that you can go to the RMV to complete your transaction. In most cases, we are able to send the documents to you via email. Our staff will work with you, so please contact them with specific questions.  The MA RMV Online has a variety of transactions that you can complete yourself electronically, which may be of assistance.