Covid-19 – Insurance Related FAQs

March 16, 2020||inBusiness Insurance, Personal Insurance|business insurance, personal insurance, registry of motor vehicles, rmv

The COVID-19 outbreak has required an unprecedented response in order to minimize the spread of the virus and mitigate risk. Murphy Insurance Agency is committed to doing its part. We will continue to closely monitor the situation and are prepared to respond quickly to take additional precautionary measures as needed, or requested by federal, state and/or local governments. We will communicate with our customers as quickly as possible via online messaging or email regarding any further actions if they should impact day-to-day operations.

Covid-19 - Insurance Related FAQs
Click here to submit an inquiry to Murphy Insurance or call us at 800 222 8711

To help address some common questions we’ve received, we are posting the questions and responses here. This list may grow. If you have any concerns please reach out to us directly.

Q.  Is Murphy Insurance Agency open for business?

A.  Yes, we are open. Our offices are closed to visitors effective March 15 until further notice; however, our staff is working and ready to assist you.  Most insurance needs can be easily handled by phone, email or online. We can assist you with new policies, changes to existing policies, certificates of insurance, and more. Please contact us if you need assistance. If it should become necessary to completely close an office, we are able to route calls to other locations to minimize service interruptions.

Q.  What happens if I have a claim?

A.  Please call us. As always, our claims team is your go to resource if you have a new claim or any concerns related to a claim already in process. Our team helps facilitate communications with your insurance company’s claims staff and will continue to do so should you have a claim during this crisis. If you have a claim emergency after business hours, please call our 24 hour emergency claim line at 800.222.8711 for assistance.

Q.  Will COVID-19 (coronavirus) claims be covered?

A.  Every insurance protection plan, and every claim situation is unique; therefore, it’s impossible to give a blanket response.  Insurance companies assess claims given the coverage in place and the facts of the situation. If you believe you have a claim, please contact the Murphy Insurance Claims Team for assistance.

Q.  I typically make premium payments at a Murphy Insurance office.  How can I make my payment if the office is closed to visitors?

A.  If you are used to paying in person at one of our locations, we understand that this will take an adjustment in your routine. However, there are a variety of payment options by many insurance companies including:

  • Online – some companies can set up a one time-draft or accept a credit card
  • Online Banking  – using your bank’s online tools to pay bills is a fast and efficient way to make payments electronically while maintaining control
  • Telephone – some companies can set up a one time-draft or accept a credit card
  • Electronic Funds Transfer (EFT) – preauthorized electronic funds transfer from your bank account. Contact Us to request an EFT Authorization Form
  • Mail – Send a check by mail

Q.  How can I register a vehicle or other Registry of Motor Vehicles (RMV) changes during the crisis?

A.  The MA Registry of Motor Vehicles Website is continually posting updates as to their services, and we are monitoring any changes to their service availability. While our courier service is unavailable, our team will continue to provide you with the RMV documentation necessary so that you can go to the RMV to complete your transaction. In most cases, we are able to send the documents to you via email. Our staff will work with you, so please contact them with specific questions.  The MA RMV Online has a variety of transactions that you can complete yourself electronically, which may be of assistance.

Read Other Blog Posts

Drowsy

Preventing Drowsy Driving

Every year, the National Sleep Foundation organizes Drowsy Driving Prevention Week to raise awareness about the dangers of driving while fatigued.
Read more
Smoke Detector

Daylight Saving Time Change: A Perfect Reminder to Check Your Smoke and CO Detectors

Daylight savings time is a perfect opportunity to keep your home safe by checking your smoke and carbon monoxide (CO) detectors. Time change days are memorable markers, making it easy to establish this habit without any extra reminders.
Read more
Flooding

Why Flood Insurance is Essential: Lessons from Hurricanes Helene and Milton

The devastating impacts of Hurricanes Helene and Milton have shown that flood risk isn’t limited to coastal areas. These storms have highlighted a crucial gap that individuals and businesses need to be aware of: flood damage is generally not included in typical home, condo, renters, or commercial property insurance, making a separate flood insurance policy essential for true protection.
Read more
Deer

Defensive Driving to Avoid Deer Collisions

With deer mating season in full swing from October through December, drivers face an increased risk of collisions. As deer are more active, especially around dawn and dusk, habitat loss has pushed them closer to roadways. Here’s how defensive driving can help you avoid an accident.
Read more
Massahusetts DIA Seal

MA Dept of Industrial Accidents New Notice Requirements

The Department of Industrial Accidents (DIA) has revised the Notice to Employees and has established new notice requirements. On or before September 16, 2024, all employers must utilize and repost the revised Notice to Employees poster.
Read more
Driving Car

Factors Affecting Your Car Insurance Rate

The cost of auto insurance is influenced by a wide range of factors. Together, these variables shape the overall cost of auto insurance. With this in mind, it can be helpful to better understand how the following elements may impact your rates:
Read more
Insurance Policy

Why Personal Liability Insurance is Essential for Homeowners, Condo Owners, and Renters

An essential part of home, condo & renter coverage often overlooked is personal liability insurance, which provides financial protection if you’re legally responsible for causing bodily injury or property damage to another person, both on and off your property.
Read more
Spam Phishing Scam

Recognize Spam and Phishing Emails

As more of our daily lives move into cyberspace, hackers, cybercriminals and spam bots may lurk behind every new message that shows up in your inbox. Even robust spam filters may not be able to catch every unwelcome email. Fortunately, you can act as an additional line of defense for yourself and your electronic devices by understanding the warning signs of spam and phishing emails.
Read more
Distracted Driving

How Distracted Driving and Texting Impact Your Auto Insurance Premiums

One major reason for auto insurance premiums going up is the rise in distracted driving, especially texting while driving. Distracted driving has become a leading cause of accidents, pushing up costs for insurance companies and, ultimately, leading to higher premiums for all drivers.
Read more

Visit Our Personal Insurance Page

Personal Insurance

Life is an ever-changing journey, and it deserves a thoughtful, comprehensive plan to protect the things and people that matter most. Our dedicated team at Murphy Insurance is here to assist you in creating that plan. With a wide range of product options at our disposal, we ensure that your plan is tailored precisely to your requirements. Our commitment to providing clear, intelligent guidance to help you achieve true peace of mind. Learn more about our personal insurance portfolio.

Visit Our Business Insurance Page

Business Insurance

Murphy Insurance stands as your steadfast partner in safeguarding your business from unforeseen challenges in today’s dynamic business landscape. In an era where comprehensive business insurance is not just a prudent choice but a vital one for ensuring the long-term stability and security of your enterprise, we are here to offer our expertise. Running a business inherently entails various risks that can potentially impact your financial stability and reputation. Learn more about our comprehensive business insurance solutions, which are meticulously designed to protect you from these potential threats, granting you peace of mind necessary to focus on the growth and prosperity of your business.