RMV: Skip the Line…Go Online!

October 5, 2015||inPersonal Insurance|auto insurance, personal insurance, rmv

The MassDOT Registry of Motor Vehicles launched a campaign to promote its massrmv.com online registration and license renewal services as the agency prepares to process more than 1.32 million renewals before December 31, 2015.

RMV skip the line go online
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The RMV is encouraging all customers, particularly those who “H8 2 WAIT,” to visit MassRMV.com to determine their eligibility for an online transaction before getting in line at a local branch. From the homepage, customers can click to renew their registration or license and find a link to a full list of online branch services.

Customers will still need to visit a branch before the end of the year. Branch visits are required for certain commercial registration transactions, customers with outstanding financial obligations, and those who require an eye test or new license photo, which is required every ten years.

Licenses are eligible for renewal 12 months before expiration, and registrations may be renewed up to six months in advance. All vanity plates and trailers expire in November, and commercial registrations and motorcycles expire in December.

The RMV has launched a series of initiatives to enhance customer service efforts. Most recently, the agency announced the availability of a Twitter feed @MassRMV as another way for customers to interact with the agency in real-time and installed free WiFi service at its eight busiest branches. Customers are encouraged to Tweet feedback at @MassRMV #SkipTheLine.

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